Refund policy

Return, Refund & Replacement Policy

At GoatShopper, we believe in clear communication and responsible service. To ensure a smooth post-purchase experience and set the right expectations, please take a moment to review our return, refund, and replacement policy below.

Return Policy

  • Returns are accepted within 10 days from the date of delivery.
  • Return requests submitted after this period will not be eligible for return, refund, or replacement.

Mandatory Unboxing Video

To help us verify the condition of the product and resolve issues fairly, a clear and continuous unboxing video is required for all return, refund, or replacement requests.

The video must:

  • Be one continuous recording without edits or cuts.
  • Clearly show the shipping label.
  • Show all sides of the sealed package before opening.
  • Capture the product being opened after the packaging has been clearly shown.

Requests submitted without a valid unboxing video may not be eligible for processing.

Return Eligibility

To qualify for a return:

  • The product must be unused and unaltered.
  • The product must be in the same condition in which it was delivered.
  • The product must be returned in its original packaging.
  • Proof of purchase/order details must be provided.

Please do not ship any product back unless instructed by our support team.

Non-Returnable Items

The following items are not eligible for return:

  • Gift cards
  • Digital or downloadable products
  • Selected health and personal care products, where specified on the product page
  • Any product specifically marked as non-returnable on its product page

Refund Policy

Once your returned product is received and inspected:

  • We will notify you via email or WhatsApp regarding the status of your request.
  • If the return is approved, the refund will be processed to the original payment method, wherever applicable.
  • Approved refunds are generally processed within 5 working days.

Please note that the time taken for the refund to reflect in your bank account, card, or UPI account may vary depending on your payment provider.

Delayed or Missing Refunds

If your approved refund has not yet been reflected:

  1. Recheck your bank, card, or UPI account.
  2. Contact your payment provider, as processing times may vary.
  3. If you still need assistance, contact our support team.

Email: goatshopper.in@gmail.com
WhatsApp: +91 89962 1581
Support Hours: Monday to Saturday | 10:30 AM – 5:30 PM
Response Time: Usually within 12–24 hours

Sale & Promotional Items

Products purchased during certain sales, promotions, or special offers may be non-refundable or non-returnable where clearly mentioned on the product page or during checkout.

Replacement Policy

Eligible Replacement Cases

Replacement may be offered in the following cases:

  • Product received is damaged.
  • Product is defective or non-functional.
  • Incorrect product was delivered due to an error on our part.

Where the replacement is approved under these circumstances, no additional replacement shipping charge will be applicable, subject to product availability.

Preference-Based Replacement

We understand that customers may sometimes want to change a product due to personal preference, such as:

  • Colour preference
  • Design preference
  • Variant change
  • Other personal preference

In such cases, we may be able to arrange a replacement, subject to:

  • The product being unused and in its original condition.
  • The requested replacement being available.
  • Any applicable additional shipping charges being paid in advance.

Preference-based replacements are offered as a customer convenience and are not covered under our standard free replacement terms.

To request a replacement, contact us:

Email: goatshopper.in@gmail.com
WhatsApp: +91 89962 1581
Support Hours: Monday to Saturday | 10:30 AM – 5:30 PM
Response Time: Usually within 12–24 hours

Gift Orders

If an order was placed as a gift:

  • Where applicable, an equivalent gift credit may be issued after the return is approved.
  • If the order was not marked as a gift, the refund will generally be processed to the original purchaser/payment method.

Shipping & Returns

  • Depending on the location, product size, and logistics availability, we may arrange a return pickup or may require the customer to self-ship the product.
  • Any applicable return shipping charges will be communicated before the return is processed.
  • Original shipping charges, where applicable, may be non-refundable.
  • Return shipping charges may be deducted from the refund amount where applicable.
  • For higher-value orders, we recommend using a trackable courier service when self-shipping a return.

Important FAQs

What is the return window?

Returns can be requested within 10 days from the date of delivery, subject to the eligibility requirements mentioned above.

Is an unboxing video mandatory?

Yes. A clear, uninterrupted unboxing video is required for return, refund, and replacement claims.

Can I exchange an item for another colour or design?

Preference-based replacements may be possible, subject to product availability and applicable additional shipping charges.

How long do refunds take?

Approved refunds are generally processed within 5 working days. The time taken for the amount to appear in your account may vary depending on your payment provider.

Who pays the return shipping cost?

Return shipping arrangements and charges depend on the reason for the return and the applicable return conditions. Any applicable charges will be communicated by our support team.

How can I contact GoatShopper?

Email: goatshopper.in@gmail.com
WhatsApp: +91 89962 1581
Support Hours: Monday to Saturday | 10:30 AM – 5:30 PM
Response Time: Usually within 12–24 hours

One important recommendation

Before publishing this, make sure the 10-day return period, mandatory unboxing-video requirement, refund timeline, and return-shipping rules actually match the policy you intend to follow. I also deliberately changed absolute wording like “cannot be processed” to “may not be eligible” in a few places, which gives you more flexibility when handling genuine customer issues.

And don't publish the “registered company name/address” from the Wishingoat policy—you should only use GoatShopper's actual legal/business details once you have them.